Fractional customer success · CX · operations
I stand in the strategy meeting, then go fix the broken thing.
Fractional customer success and CX director, and operator, for founders and COOs who need someone senior to see the whole picture and still get their hands dirty.
In the strategy meeting
Digital and customer experience strategy at Accenture Digital. Value consulting at Adobe.
On the ground
Early team at RightNow. Client success on the biggest accounts, then at Oracle after it bought us.
- RightNow Technologies, early team (acquired by Oracle for $1.5B)
- Oracle
- Accenture Digital
- Adobe
- Maternity services consulting for WHO and UNICEF
"She calls on her technical expertise to creatively solve problems, but relies even more heavily on keen listening skills to discern the root cause of issues facing her clients."
"I have great confidence when asking her to engage in difficult and challenging situations."
When the company has outgrown the way it runs.
Customers, operations and the founder's office, taken off the founder's plate and run until they run without either of us.